Terms and Conditions

Welcome to Guardfrost (the “Store”). These Terms & Conditions (the “Terms”) govern your access to and use of our website and the purchase of products offered through it.

By visiting the Store, creating an account, or purchasing from us, you agree to be bound by these Terms. If you do not agree, you may not use the Store.

Company details:

Legal entity name: Guardfrost
Trading name: Guardfrost
Registered address: Rojceva ulica 15, 1000 Ljubljana, Slovenija
Company/Tax/VAT number: [●]
Contact email: [support@guardfrost.com]
Contact phone: +38670620280

1. About Us & Platform

This Store is operated by Guardfrost. We may use third‑party service providers (e.g., website hosting, payment processing, shipping, analytics) to run the Store. Your use of any third‑party services made available through the Store may be subject to their own terms and privacy policies.

2. Eligibility

You must be at least the age of majority in your jurisdiction or have consent from a parent/guardian to use the Store. You must provide accurate, current, and complete information when placing orders and maintain the security of your account credentials.

3. Products, Availability & Accuracy

We try to display product colors, features, specifications, and availability as accurately as possible. We cannot guarantee your device’s display of any color. All products are subject to availability and may be withdrawn at any time. We reserve the right to limit quantities and to refuse any order.

4. Pricing, Taxes & Currency

Prices are shown in USD ($) and include/exclude applicable taxes as indicated at checkout. Shipping, handling, and any additional charges are shown before you confirm your order. For orders shipped internationally, you are responsible for any customs duties, taxes, or import fees charged by your destination country.

5. Order Process & Acceptance

Your order is an offer to buy. We may accept or reject any order at our discretion, for example, due to limited stock, pricing or product information errors, or suspected fraud. A contract is formed only when we send an order confirmation or dispatch notice. If we reject an order after payment, we will refund you.

6. Payment

We accept the payment methods shown at checkout (e.g., credit/debit cards, Apple Pay, Google Pay, PayPal). Payments are processed by third‑party payment processors. By submitting a payment method, you represent you are authorized to use it and you authorize us or our payment processors to charge the full order amount, including shipping and taxes.

7. Shipping & Delivery

Shipping options, costs, and estimated delivery times are shown at checkout. Delivery times are estimates only and not guaranteed. Title and risk of loss pass to you upon our delivery to the carrier. Please review our Shipping Policy for details: [link or summary].

8. Cancellations, Returns & Refunds

Please review our Returns Policy for details: [link or summary]. Where required by applicable law (e.g., EU/EEA/UK consumer law), consumers may have a right to withdraw from distance contracts within 14 days without giving any reason, except for excluded goods (e.g., made‑to‑order, perishable, or sealed goods unsealed after delivery for health/hygiene reasons). To exercise statutory rights, follow the instructions in our Returns Policy. Refunds will be made to the original payment method where possible.

9. Faulty or Non‑Conforming Goods

If an item is faulty or not as described, contact us promptly at [support@guardfrost.com] with your order number and evidence of the issue. Remedies will be provided in accordance with applicable consumer laws (e.g., repair, replacement, or refund).

10. Subscriptions & Pre‑Orders (if offered)

If you purchase a subscription or pre‑order, the specific terms displayed at checkout apply, including billing cycles, renewal terms, cancellation windows, and expected ship dates for pre‑orders. We may place a temporary authorization hold or charge at the time of pre‑order as disclosed at checkout.

11. Promotions, Discount Codes & Gift Cards

Promotions and codes are subject to the terms stated at issue and cannot be redeemed for cash, applied retroactively, or combined unless expressly permitted. Gift cards are redeemable only for eligible purchases at the Store and are not reloadable, refundable, or redeemable for cash except where required by law.

12. User Content & Reviews

If you submit reviews, comments, photos, or other content ("User Content"), you grant us a worldwide, non‑exclusive, royalty‑free license to use, reproduce, modify, publish, and display such content for marketing and Store operation. You are solely responsible for your User Content and warrant that it does not infringe any rights or violate any laws.

13. Acceptable Use & Prohibited Activities

You agree not to misuse the Store, including by: (a) engaging in unlawful, fraudulent, or harmful activity; (b) interfering with security or integrity of the Store; (c) attempting to access another user’s account; (d) using automated means to scrape, collect, or index content without permission; (e) uploading malicious code; or (f) infringing intellectual property or privacy rights.

14. Intellectual Property

All content on the Store—including text, graphics, logos, images, product names, and software—is owned by us or our licensors and is protected by intellectual property laws. You may not use our trademarks, trade dress, or content without our prior written permission, except as permitted by law.

15. Privacy & Cookies

Your use of the Store is subject to our Privacy Policy and Cookie Policy, which explain how we collect, use, and share your personal data and how we use cookies and similar technologies. If you are located in the EEA/UK/Switzerland, we process personal data in accordance with the GDPR and applicable local laws. See: [link to Privacy Policy] and [link to Cookie Policy].

16. Third‑Party Services

The Store may link to or integrate third‑party services (e.g., payment gateways, shipping carriers, review widgets). We are not responsible for third‑party services and your use of them may be governed by their own terms and policies.

17. Errors, Inaccuracies & Omissions

Occasionally there may be information on the Store that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time (including after you have submitted your order) to the extent permitted by law.

18. Disclaimer of Warranties

Except as expressly provided in these Terms or required by law, the Store and all products and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.

19. Limitation of Liability

To the maximum extent permitted by law, Guardfrost shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, arising from your use of the Store or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim, or [€___], whichever is less. Nothing in these Terms limits liability that cannot be limited by law (e.g., liability for death or personal injury caused by negligence, or for fraud).

20. Indemnification

You agree to indemnify and hold harmless Guardfrost, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach of these Terms or violation of any law or third‑party right.

21. Force Majeure

We are not responsible for any failure or delay in performance due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor conditions, government actions, utility failures, or internet/telecommunications outages.

22. Governing Law & Jurisdiction

These Terms are governed by the laws of Slovenia, without regard to conflict‑of‑law rules. The courts of Ljubljana, Slovenia shall have exclusive jurisdiction, except where mandatory consumer law grants you the right to bring proceedings in your place of residence.

EU/EEA/UK consumers: If you reside in the EU/EEA/UK, you may also submit disputes for online resolution via the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr/.

23. Changes to the Terms

We may update these Terms from time to time. Changes are effective when posted on the Store with the “Effective date” updated above. Your continued use of the Store after changes means you accept the revised Terms.

24. Contact Us

Questions about the Terms should be sent to [support@guardfrost.com] or mailed to the address listed above.